Your privacy matters to us. This policy tells you what personal information we collect, why we collect it, who we share it with and the choices you have.
Who we are
This policy explains how LUVI Consulting Pty Ltd (ABN 73 694 308 695), trading as LUVI Consulting (LUVI, we, us), handles personal information. LUVI is a recruitment business for the energy, oil and gas, and infrastructure sectors in Australia and New Zealand. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for people in New Zealand, the Information Privacy Principles in the Privacy Act 2020 (NZ).
The information we collect
Candidates. Your name, contact details, CV, work history, qualifications, licences and tickets, location, the sectors and disciplines you work in, your availability and notice period, salary or rate expectations, your right to work in Australia or New Zealand (including whether you need visa sponsorship), references, and notes from our conversations with you.
Clients and business contacts. Your name, job title, company, work email, phone number and the details of your enquiry or brief.
Salary report downloads. Your name, job title, company, work email and, if you choose to give it, your phone number.
Project tracker updates. If you send us an update about a project, your name, email, role and the information you provide.
Website use. Our website host records technical information such as your IP address, browser type and the pages you visit. See our Cookie Policy.
Sensitive information
We do not ask for sensitive information such as health details, racial or ethnic origin, religious beliefs or criminal records unless it is genuinely relevant to a role, and then only with your consent. Please do not include sensitive information in a form or CV unless it is relevant. Information about your visa or right to work is collected only to confirm you can lawfully be put forward for a role.
How we collect it
Mostly directly from you: through the forms on this website, by email, by phone, in meetings and through professional networks such as LinkedIn. With your consent, we may also collect information from referees you nominate. We may collect professional information you have made publicly available, such as an online professional profile, when we approach you about a role. Clients may give us information about their own staff when briefing us.
How we use it
- to understand your experience and consider you for suitable roles, and to keep in touch with you about opportunities;
- to present you to an employer, but only with your approval for that specific role;
- to check references and your right to work, with your consent;
- to respond to enquiries and briefs, and to deliver our services to clients;
- to send you the salary report or other information you have asked for;
- to send you market updates, but only if you have opted in;
- to run, secure and improve our website; and
- to meet our legal obligations, including the record keeping required of private employment agents in Queensland.
We never charge candidates a fee for finding them work.
Who we share it with
- Employers and clients, when you have approved us putting you forward for a role.
- Referees you have nominated, when we contact them about you.
- Our licensed contracting partner, for contract roles, which engages, insures and pays contractors.
- Service providers who host or process information for us, including our website and form host, our email and document provider, our customer relationship management system and our accounting software. They may only use it to provide their services to us.
- Government authorities where the law requires or authorises it.
We do not sell personal information, and we do not share it with anyone for their own marketing.
Information stored overseas
Some of our service providers store information outside Australia and New Zealand. In particular, forms submitted on this website are processed by Netlify, Inc. in the United States, and our email and document storage is provided by Microsoft, which may store information in Australia or overseas. We take reasonable steps to make sure these providers protect personal information to a standard comparable to Australian privacy law.
Keeping your information secure
We store information in secure cloud systems with access limited to the people who need it, and we use multi factor authentication on our business systems. We keep personal information only for as long as we need it for the purposes above or as the law requires, then delete or de identify it. You can ask us to delete your details at any time, subject to any record we must keep by law.
Marketing
We will only send you marketing emails if you have agreed to receive them. Every marketing email identifies LUVI and lets you unsubscribe. You can also ask us at any time to stop, by emailing lucas@luvi.com.au.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within 30 days. If we cannot give you access, we will explain why.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. If you are in New Zealand, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Contact us
LUVI Consulting Pty Ltd
ABN 73 694 308 695
1/169 Merthyr Road, New Farm QLD 4005
Email: lucas@luvi.com.au
Phone: 0448 085 009
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with its effective date at the top.